At House of Astu, your satisfaction is our priority. We take great care to ensure that every product reaches you in perfect condition. This Return & Refund Policy explains how returns, replacements, and refunds are handled for purchases made through our website or WhatsApp.

1. Eligibility for Returns

As our products fall under food and consumable items, we accept returns only under the following conditions:

✔ You received a damaged product
✔ The product is defective or contaminated
✔ You received the wrong item
✔ The package was tampered or leaked
✔ The item is expired at the time of delivery

Products cannot be returned for reasons such as taste preference, dislike of texture, or once the product has been opened and used.

2. Time Window for Returns

You must notify us within 48 hours of receiving the product.

Any requests raised after 48 hours are not eligible for return or refund.

3. Required Proof for Return Requests

To approve your return or replacement request, please share:

  • A clear photo of the product
  • A photo of the package (inside & outside)
  • A short description of the issue
  • Order number / invoice number

Send these via WhatsApp at 7625070432 or email info@kampu.in.

4. Replacement Policy

If the issue is validated, we will send you a free replacement of the same product.

Replacements are processed within 2–5 business days.

5. Refund Policy

Refunds are applicable only in the following cases:

  • Product is out of stock for replacement
  • You received the wrong item and prefer a refund
  • Payment was deducted but the order did not confirm
  • Item was damaged or leaked beyond use

Refunds will be issued to your original payment method, within 5–7 business days after approval.

6. Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned:

  • Opened or used products
  • Products without original packaging
  • Items purchased during special sale/offer
  • Products damaged due to incorrect storage by customer
  • Items reported after 48 hours of delivery

7. Cancellation Policy

Before Shipping:

Orders can be cancelled within 2 hours of placing the order.

After Shipping:

Orders cannot be cancelled once dispatched.

8. Delivery Issues

If your package is:

  • Missing
  • Marked as delivered but not received
  • Delayed beyond expected timeline

Please contact us immediately. We will coordinate with the courier partner and assist you.

9. How to Contact Us for Returns

House of Astu
Phone / WhatsApp: 7625070432
Email: info@kampu.in
Address: #13, 14th A Cross, Bhuvaneshwari Nagar, Hebbal-Kempapura, Bengaluru – 560024