Welcome to House of Astu (“we”, “our”, “us”). By accessing or using our website, purchasing our products, or interacting with our services, you agree to comply with the following Terms & Conditions. Please read them carefully before using our platform.

1. Acceptance of Terms

By browsing or purchasing from our website, you agree to these Terms & Conditions, our Privacy Policy, Return & Refund Policy, and Shipping Policy.
If you do not agree, please discontinue using our website.

2. Use of Our Website

You agree to:

  • Use the website only for lawful purposes
  • Not engage in any activity that may harm, disrupt, or interfere with the website
  • Not attempt to copy, reverse-engineer, or misuse any part of the site

We reserve the right to block or terminate access without prior notice.

3. Product Information

We strive to provide accurate information, including:

  • Product descriptions
  • Ingredients
  • Pricing
  • Images
  • Nutritional data

However, natural product variations may occur. Product images may differ slightly from the actual product due to lighting and screen differences.

4. Pricing & Payment

  • All prices are listed in INR (Indian Rupees).
  • Prices may change at any time without prior notice.
  • Payments must be made through the available secure payment gateways.
  • In case of pricing errors, we may contact you before processing the order.

5. Orders & Cancellations

Order Confirmation:

You will receive an order confirmation after successful payment.

Cancellations:

  • Orders can be cancelled within 2 hours of placing the order.
  • Once shipped, orders cannot be cancelled.

We reserve the right to cancel an order due to:

  • Stock unavailability
  • Incorrect pricing
  • Suspicious or fraudulent activity

Refunds will be processed as per our refund policy.

6. Shipping & Delivery

Shipping timelines are provided in our Shipping Policy.
Delays may occur due to weather, festivals, strikes, or courier delays, which are beyond our control.

We are not responsible for:

  • Incorrect shipping address provided by the customer
  • Customer unavailability during delivery
  • Courier delays or issues outside our control

7. Returns, Replacement & Refunds

Returns and refunds are governed by our Return & Refund Policy.
We accept returns only for damaged, defective, or incorrect products.

8. Intellectual Property

All content on this website, including:

  • Logo
  • Product names
  • Images
  • Text
  • Graphics
  • Videos
  • Website layout

is the property of House of Astu / Kampu and is protected by copyright laws.
Unauthorized use, copying, or reproduction is prohibited.

9. Limitation of Liability

We are not responsible for:

  • Allergic reactions caused by ingredients (customers must check labels)
  • Incorrect storage of products
  • Misuse of products
  • Direct or indirect losses caused by the use of our website or products

Our liability is limited to the value of the product purchased.

10. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the content, policies, or practices of third-party sites.

11. Communication Consent

By contacting us via phone, WhatsApp, or email, you consent to receive:

  • Order updates
  • Support messages
  • Promotional messages (you may opt out anytime)

12. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes shall be handled within the jurisdiction of Bengaluru, Karnataka.

13. Changes to Terms

We may update or modify these Terms at any time.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website implies acceptance of these changes.

14. Contact Us

For any questions or concerns about these Terms & Conditions:

House of Astu
📍 #13, 14th A Cross, Bhuvaneshwari Nagar,
Hebbal-Kempapura, Bengaluru – 560024
📞 Phone / WhatsApp: 7625070432
📧 Email: info@kampu.in